Question 1

How often does the Enphase Mobile Connect update data?

Accepted Answer

Enphase systems using Mobile Connect modems as a primary means of internet connectivity report to the Enphase Cloud once every 6 hours (at 3 a.m., 9 a.m., 3 p.m., 9 p.m. local time).

Question 2

Is the Enphase Mobile Connect compatible with all Enphase systems? What are the minimum requirements?

Accepted Answer

Refer to the Enphase Mobile Connect data sheet for the list of supported Combiners and Gateways. Enphase Mobile Connect CELLMODEM-07 also needs IQ Gateway software 4.2.4378 or higher to be installed in the Gateway.

Question 3

How do I install the Enphase Mobile Connect?

Accepted Answer

Please refer to the QIG: Enphase Mobile Connect quick install guide - EN.

Question 4

What are the power requirements for the Enphase Mobile Connect?

Accepted Answer

Enphase Mobile Connect must be plugged into the USB port of any of the supported Combiners and Gateways. Refer to the Enphase Mobile Connect data sheet for the list of supported Combiners and Gateways and the Enphase Mobile Connect QIG for steps to install the modem.

Question 5

Where can I install the Enphase Mobile Connect? What environmental factors should I take care of?

Accepted Answer

Enphase Mobile Connect modem must be installed inside a NEMA 3R/IP54-rated enclosure. All Enphase enclosures (IQ Combiner, IQ System Controller, etc.) are rated NEMA 3R/IP54 or higher. Refer to the data sheet for additional details.

Question 6

How do I check if my Mobile Connect device is working properly?

Accepted Answer

Power LED must be turned ONCheck the signal LEDsFor cellular only sites, check the Cloud LED on the IQ Gateway. It must be solid green. Refer to this article about IQ Gateway LEDs to locate the LEDs

Question 7

Is the Enphase Mobile Connect weatherproof?

Accepted Answer

No. Enphase Mobile Connect modem must be installed inside a NEMA 3R/IP54-rated enclosure. All Enphase enclosures (IQ Combiner, IQ System Controller etc.) are rated NEMA 3R/IP54 or higher.

Question 8

What should I do if my Enphase Mobile Connect stops working?

Accepted Answer

Disconnect the Enphase Mobile Connect USB cablePower cycle the IQ GatewayWait for the IQ Gateway to boot completelyReconnect the cellular modem USB cableVerify that the cloud communication LED should flash green and then turn solid green. Refer to this article about IQ Gateway LEDs to locate the LEDs.If the issue persists, contact Enphase Support.

Question 9

What are the key features of the Enphase Mobile Connect?

Accepted Answer

Provides internet connectivity for sites up to 100 microinvertersCompatible with a wide range of Enphase productsDesigned for installation inside a NEMA-3R /IP54 or equivalent rated box for both indoor and outdoor use

Question 10

What is the Enphase Mobile Connect CELLMODEM-07?

Accepted Answer

The Enphase Mobile Connect CELLMODEM-07 is a 4G LTE CAT4 modem that provides high-speed internet connectivity for Enphase systems with up to 100 microinverters.

Question 11

The modem has two SIMs. Does the 5-year plan validity cover the network operator for both SIMs?

Accepted Answer

Yes, Enphase will select the appropriate network for a location based on site and network conditions.

Question 12

How do I ensure proper connectivity and signal strength?

Accepted Answer

Do not install the modem in a metal enclosure or behind thick wallsEnsure the external antenna is pointed upwardInstall location must be free from obstacles such as trees and thick walls in close proximity

Question 13

What happens after the five-year communication plan expires?

Accepted Answer

Enphase Store offers connectivity extension plans for those who have completed or are about to complete 5 years of internet connectivity. The modem will stop providing internet connectivity if the extension plan is not purchased.