Support for Sunnova system owners

Support for Sunnova system owners

If your solar system uses Enphase microinverters or batteries, you can count on us for dedicated support—whether it's using the Enphase App to check your system’s performance, enrolling in Enphase Care, or getting warranty support. For help with your Enphase system, you can email us at care@enphase.com.

If your system was installed through a Sunnova lease or power purchase agreement (PPA), please contact the Sunnova support team for assistance service and billing related issues.

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Meet the Enphase App

Monitor your system status from anywhere and know exactly how much energy your solar system is producing. Generate reports by day, week, month, or year—all in the Enphase App, with clean, easy-to-read graphs and infographics.
Get it on Google Play Download on the App Store

Support options for your system

Get support for your Enphase-powered system—monitor it in real time with the Enphase App, explore service plans, or simply understand your next steps. We’re here to help you stay powered with deeper insights and reliable tools. When you're ready, call (888) 674-2730 or email care@enphase.com to get started.

Monitoring

Monitoring

Stay connected with the Enphase App. See real-time solar production, track energy usage, and access panel-level performance anytime, from anywhere. Get deeper insights and more control, all in one simple app.

service plans

Service plans

Get added peace of mind with Enphase Care—our annual service plan that offers proactive monitoring, labor coverage for warranty repairs, and expert support. Enphase Care is available separately and doesn’t replace Sunnova Protect.

Upgrades

Upgrades

Upgrade your Sunnova energy system your way—add more solar, integrate batteries, or replace your full setup with the latest Enphase technology. Our team makes the upgrade process smooth, simple, and stress-free.

25-year limited warranty

If your Sunnova system is powered by Enphase, you’ll continue to be covered by our 25-year limited warranty. For help, call (877) 797-4743 and we’ll guide you through the next steps. You may also explore our FAQs for more details.

View FAQs 

How can we help you?

Fill out the form and we’ll get in touch to help you monitor your system with better insights, explore service plans, or get the support you need. For immediate help, call (888) 674-2730 or email care@enphase.com.

By submitting this form, I acknowledge having read the Enphase privacy policy, and agree to the terms of service.

FAQs for Sunnova system owners

Have questions about your Sunnova system powered by Enphase? We've gathered answers to some of the most common questions to help you get the support you need.

Enphase Energy is a global energy technology company headquartered in Fremont, CA. We are the world’s leading provider of microinverter-based solar and battery systems that allow people to make, use, save, and sell their own power—all managed through a smart mobile app. Enphase revolutionized the solar industry with our microinverter technology and now offers integrated solar, battery, and software solutions. To date, we’ve shipped approximately 81.5 million microinverters, with over 4.8 million Enphase-based systems installed in more than 160 countries.

Enphase supplied the microinverters and batteries used in many Sunnova-installed systems. While Sunnova managed your account and service relationship, Enphase was the manufacturer and warranty provider for the solar and storage components in your system.

Yes. If your Sunnova system includes Enphase microinverters or batteries, those products remain covered under Enphase’s limited warranties. Visit our warranty page for more details.

Yes. If your system includes Enphase products, you can use the Enphase App to track solar production, monitor system performance in real time, and access panel-level data—all from your phone or computer, at no extra cost.

Download the app from:

Contact our support team at (888) 674-2730 or care@enphase.com.

Enphase Care is our official annual service plan, designed to give you long-term peace of mind and reliable support for your Enphase-powered system.

Please note: Enphase does not manage Sunnova Protect plans, as those were third-party service agreements administered by Sunnova.

However, Enphase Care offers direct, manufacturer-backed coverage for Enphase products and includes:

  • 24/7 proactive monitoring through the Enlighten platform
  • Remote troubleshooting, often resolving issues without a site visit
  • Labor coverage for warranty-related repairs
  • On-site service scheduling when needed
  • $0 deductibles for covered repairs

With Enphase Care, you’ll receive quick and reliable support directly from the people who built your system.

To enroll, visit our signup page, or call (888) 674-2730 or email care@enphase.com. We're happy to help you transition with confidence.

You may still have access to the Sunnova app, but for continued visibility and support, we recommend using the Enphase App. It provides direct insight into your Enphase products and ensures ongoing access to system monitoring and alerts.

The Enphase App is your all-in-one dashboard for confidently managing your Enphase-powered system. It gives you real-time insight, system alerts, and the tools you need to stay in control—anytime, from anywhere."

You can:

  • View real-time and historical solar production
  • Track energy consumption (if CTs are installed)
  • Monitor performance at the panel level (with Enphase microinverters)
  • Receive alerts and system status notifications
  • Adjust system settings, including storage and upgrades
  • Access enhanced features like 24/7 monitoring and remote troubleshooting, with an Enphase Care plan

The app is free for all Enphase users.

Download now:

Want expert monitoring and added coverage? Consider enrolling in Enphase Care.

Learn more about the Enphase App here.

Yes. Based on your system, you may be eligible to:

  • Add IQ Batteries for backup and energy storage
  • Expand your system to increase solar production
  • Enroll in Enphase Care for added protection

Our team can guide you through your options and help ensure your system continues to meet your energy goals. To explore your options, call 510-945-6752 or email solarconcierge@enphase.com.

If your system is under a Sunnova lease or Power Purchase Agreement (PPA), please contact Sunnova directly for support. Enphase does not manage or service leased/PPA systems, as those agreements are handled by Sunnova.

For questions related to billing, monitoring, maintenance, or Sunnova Protect, refer to your contract or billing statement for Sunnova’s contact information.

We’re here for you. Call (888) 674-2730 or email care@enphase.com for support.